Terms & Conditions

Quoted Rates

Suppliers Discount Contract Rates are loaded on the AutoReservation.Com system and are payable in the local currency for the location selected. We provide a currency exchange link (www.xe.com) for an accurate real time exchange to the currency of your choice. Please note that whilst rates are correct at the time of loading from time to time rates may vary due to rate exchange fluctuation. If the rate quoted for rental or additional extras are not correct due to late supplier notification of seasonal or high season rate changes you will be notified by email and will be asked to confirm your request before your reservation is processed.

Vehicles

Under the terms of the suppliers agreement with AutoReservation.Com vehicles are guaranteed by vehicle group and not model. Suppliers undertake to provide an alternative model in the same group with the same specification eg. Automatic, A/C or seating capacity or higher if the model selected is not available.

What's included

All AutoReservation.Com rental rates include unlimited mileage (unless indicated), VAT, Tax, Location fees, 24 hour Breakdown cover, Full insurance including third party, collision damage waiver (CDW) and Theft waiver (TW) which is to cover the liability in the event of theft or damage of the hired vehicle. There is usually a standard refundable insurance excess (Deductable) due which can normally be reduced by paying an additional waiver fee. Details will be provided if available.

What's not included

Personal accident insurance is not included. You maybe covered in your holiday insurance, also check with your credit card company.

Optional Extras

Child seats: these are mandatory in most countries and must be requested at the time of booking . Booster cushions, mobile Phones, Roof Racks, Ski Racks, Snow Chains, Continental Surcharge, Additional Driver, Young drivers surcharge, Top up CDW & TFW plus, Personal Accident insurance, Delivery Collection, Out of hours.

Cancellation Charges

AutoReservation.Com require confirmation in writing by fax or email of your request for cancellation. Please note whilst we are able to cancel your request with the supplier and there is no charge under the terms of our contract, any cancellation will be subject to a minimum administration charge usually equal to the reservation or booking fee paid.

Drivers age

If you are under 25 years of age please check when requesting a reservation for any extra charges which may apply. Please inform our reservations staff at the time of booking if the driver is over 71 years of age. Some age restrictions may apply in certain destinations.

Driving licence

Drivers must produce a current valid Driving Licence from their country of residence. This must have been held for a least 12 months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence, with the new UK licence the counterpart licence must be presented. No refunds will be given for rentals rejected due to non-production of a driving licence. Faxed or photocopied licences are not acceptable. Please note the suppliers can refuse to provide a vehicle to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements.

Rental Documents

The terms and conditions of your rental are subject to the individual supplier. Your confirmed booking reservation number issued by us must be given on collection of the vehicle. AutoReservation.Com cannot be held responsible for discounted rentals rejected if you do not have this reference with you. We recommend you keep your rental documents issued by the supplier when you return home. All clients must produce their driving licence, passport plus utility bill i.e.: gas bill or Bank statement and a valid major credit card in the name of the driver upon collection of the car. A refundable excess may be require. Cash deposits may not be accepted.

Consumer Protection.

We will arrange a full refund of your reservation fee paid if you contact our Customer Services explaining that you wish to cancel the request within 7 days of your confirmation of booking being forwarded by us to the email address advised. Please note that that this does not affect your statutory rights which you may have, including the Consumer Protection (Distance Selling) Regulations 2000.

Complaints

With all the suppliers we deal with they are keen to ensure your rental was a pleasant experience. As AutoReservation.Com reserves many rentals with these suppliers worldwide, you will benefit from our ability to ensure any matter is dealt with swiftly and brought to a satisfactory conclusion. Our customer services are here to help.

Please contact us with details of your complaint including reservation confirmation and copies of the suppliers rental agreement, as these will be required.

Email to cs@autoreservation.com

Fax to +44 (0)1403 753534

Write to
AutoReservation.Com
Suite 205
5 Charter House
Lord Montgomery Way
Portsmouth
PO1 2SN

We aim to confirm receipt of your complaint within 72 hrs and aim to resolve your complaint within 28 days.

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